Our cancellation policy is 24 hours prior to the booked spa treatment and, for group bookings, this is extended to 48 hours prior to the booked spa treatments. All bookings not cancelled by this time may have half the spa treatment cost charged. We would like to thank you in advance for your cooperation.
We are happy to exchange your goods, within 14 days, with proof of purchase, unused and original condition, but cannot offer refunds if you just change your mind. Any shipping or courier fees are non-refundable, unless the return is a result of our error.
If the product or goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.